Refund and Returns Policy

Return Policy

In accordance with Italian Consumer Law (Legislative Decree 206/2005), customers have the right to withdraw from the purchase contract within 14 days from the date of delivery, without having to provide any reason—only for non-customized items.

Please note that, as per Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to:

 • items made to order or clearly customized for the customer;

 • pieces created specifically upon request;

 • items originally available in stock but modified at the customer’s request (e.g. size adjustments or any personalization).

Returns are therefore only accepted for in-stock items that have not been modified or customized. To request a return, customers must notify us by email at lunascamuzzi@gmail.com within 3 days of receiving the item.

The item must be returned unused, in its original condition and packaging. Return shipping costs are the responsibility of the customer. Once the item has been received and inspected, the refund will be issued within 14 days via the same payment method used for the purchase.

If you have any questions or doubts, we invite you to contact us at lunas@lucifer-vir-honestus.com. We will be  happy to assist you.